Rosen Hotels & Resorts is restricting access to anyone with knowledge that they have a COVID-19 infection or have recently been exposed to the virus. Please thoroughly read the following:
By entering the premises, you are affirming and attesting that:
- You do not have a COVID-19 infection and are currently not experiencing or displaying, and have not in the last 14 days experienced or displayed, any of the symptoms consistent with COVID-19 (e.g. fever, respiratory symptoms, shortness of breath, etc.)
- You have not in the last 14 days had any close direct contact with anyone who is either confirmed or suspected of having COVID-19, including anyone who was experiencing or displaying any of the known symptoms of COVID-19.
If you or anyone you are traveling with cannot affirm or attest to the above, we will gladly reschedule your reservation so that you may stay with us in the future or we will cancel your stay without penalty.
A risk of exposure to COVID-19 exists in any public place where people are present. According to the Centers for Disease Control and Prevention, COVID-19 is an extremely contagious disease that can lead to severe health consequences. By visiting Rosen Hotels & Resorts you voluntarily assume all risks related to exposure to COVID-19. Please follow all posted recommendations highlighting social distancing and preventive measures while visiting our property. We appreciate your understanding and cooperation as we work together to maintain a safe environment.
Know Before You Go Document Overview
Rosen’s Total Commitment Program Overview
Rosen Hotels & Resorts is committed to keeping our guests and associates safe. We continue to monitor and follow guidelines set by all health authority organizations and government entities. While we continue to seek professional guidance, we have already updated some of our daily procedures to help maintain a safe environment.
Stay with Confidence
Across our eight properties, we have enhanced our processes by cleaning common and back-of-house areas with quick acting hydrogen peroxide-based disinfectants considered effective by the CDC. In our common areas we have also displayed the CDC’s guidelines on hand washing, covering coughs and sneezes, and increased the amount of hand sanitizer dispensers. At the front desk, we’ve installed clear protective barriers to separate guests and front desk associates.
Bed and bath linens are washed at our computer-controlled and monitored laundry facility in water temperatures hot enough to kill viruses. Our laundering process also uses steam which further disinfects linens. We use detergents with chemicals that eliminate viruses as well. Even the carts used to transport linensfrom our laundry facility to each hotel are sanitized with fast-acting disinfectants. The computer-controlled laundry system monitors consistently and requires 100% compliance in order to operate. It is inspected several times a month by Ecolab.Key management is kept up-to-date on the latest developments and our associates, who play an integral part in our efforts, are regularly briefed on the need for proper and consistent hygiene practices.
Changes to Your Reservation
Of course all of our extra efforts do not change the fact that we’re faced with many travel plan changes. If you are affected by travel restrictions, we will work with you to adjust your hotel reservations.
Ready to Meet Your Expectations
Our reputation in the hospitality industry is built on providing unparalleled, individualized service. Times like these demand we operate above and beyond to meet your expectations. Rest assured, we are prepared to respond to all the changes we may face. As mentioned before, your wellbeing has and always will remain our greatest priority. Thank you and God Bless.
President and COO
Rosen Hotels & Resorts
Video uploaded on March 14, 2020