If you have a question not listed below, please contact us. We’re glad to help.
Q: How old do you have to be to make guestroom reservations?
A: You have to be at least 18 years old.
Q: What are check-in and check-out times?
A: Check-in is at 4 p.m. Check-out is by 11 a.m. Late check-out is available, but a fee may apply.
Q: What’s the check-in process?
A: When checking in, the person who made the reservation will have to present a credit card and government-issued ID bearing the same name as the one on the reservation. For visitors from out of the country, the person who made the reservation must also present a credit card and a valid passport bearing the same name as the one on the reservation.
Q: What credit cards do you accept?
A: Rosen Inn accepts Visa, MasterCard, American Express, Discover, Diners Club/Carte Blanch, Encore, JCB, Google Pay, and Samsung Pay.
Q: What other services does the Guest Services Desk provide?
A: Guest Services can help you purchase attraction tickets, make reservations for scheduled shuttle services, and for restaurants, arrange other transportation, assist in car rentals, and much more.
Q: How can I obtain tickets to attractions like Universal Orlando Resort™, SeaWorld®, and Walt Disney World®?
A: As a Universal Partner Hotel, you can purchase tickets to Universal Orlando Resort™ and other major theme parks from the Guest Services Desk. You can also check out our hotel packages to see if we are offering any room plus ticket deals. Click here to purchase tickets online through the hotel.
Q: How close is Rosen Inn to the major theme parks and attractions?
A: Rosen Inn is ideally located 1.1 miles from Universal Orlando Resort™, 3.6 miles from Aquatica®, 4.6 miles from SeaWorld® and Discovery Cove, and 8.1 miles from Walt Disney World® Resort. For more attractions and distances, please check the Attractions page.
Q: Does Rosen Inn offer shuttle service to the airport and area attractions?
A: Rosen Inn offers free shuttles to Universal Orlando Resort™, and SeaWorld® Orlando; shuttles to Walt Disney World® theme parks are available for a nominal fee. Reservations are required for all shuttles and must be made in person at the Universal Partner Hotel Vacation Planning Center located in the hotel lobby one day (24 hours) in advance up to 30 minutes prior to departure. Rosen Inn can arrange airport shuttles for a fee. For more information on transportation to other locations including shopping areas, please visit the Location & Transportation page.
Q: What are my dining options?
A: Rosen Inn offers an excellent array of on-site restaurants, as well as light and to-go meals and snacks in our Lite Bite Mini-Market & Deli. Plan your next meal at either Shogun Japanese Steakhouse, Sakura Sushi, or The Palms Dining Room by learning more about each on the Dining & Recreation page.
Q: Do your restaurants offer specials for families?
A: The Palms Dining Room provides great value for families through a variety of options and our Kids Eat Free program, which allows children ages 5 and under to eat free at the buffet when accompanied by a paying adult. Breakfast buffet for kids ages 6 – 10 is only $5.99, plus tax and service charge. Adults pay $8.99, plus tax and service charge, for the breakfast buffet. Visit the Front Desk for a special discounted pre-paid breakfast buffet.
Q: What’s the legal drinking age in the United States?
A: 21 years of age. Government-issued photo ID must be presented to show proof of age in order to drink alcoholic beverages. Photocopies of IDs are unacceptable by law. International guests must present a valid passport as a form of identification.
Q: Are there any other on-site entertainment options?
A: Rosen Inn has a seasonally-heated swimming pool, a video arcade game room, outdoor walking areas, and International Pub serving great drink and food specials nightly.
Q: What are your parking arrangements?
A: Rosen Inn offers free, 24-hour-secured gated parking with plenty of room for buses and RVs.
Q: How old do you have to be to rent a car?
A: Minimum rental age is 21 years old, although larger rental car agencies only accept drivers 25 years of age or older. The rental car agencies that accept younger drivers require the driver to present a credit card and charge extra “underage” fees. Check with your car rental agent for more information.
Q: Is Rosen Inn rated by AAA? Anyone else?
A: Yes. Rosen Inn is a AAA Three Diamond rated hotel and a Universal Partner Hotel.
Q: What if I want to play golf?
A: Our sister hotel, Rosen Shingle Creek, has an excellent golf course marked as challenging yet enjoyable by all skill level golf players. Book your tee time and game by calling the Shingle Creek Golf Pro Shop at (866) 996-9933.
Q: Where can I keep my traveler’s checks and other valuables?
A: Every guestroom comes with an electronic safe large enough for a laptop, which is available to you at no charge.
Q: May I bring my pet?
A: Yes! Pets are welcome at Rosen Inn. For the safety of our guests, employees, we ask guests and their accompanying pets to follow a few basic rules and guidelines. Please check with the hotel for a full list of guidelines or read the online Pet Policy.
Q: Do you have non-smoking rooms available?
A: Every guestroom is non-smoking. There are designated smoking areas outside near the guestrooms.
Q: What accommodations are in the ADA compliant guestrooms?
A: ADA compliant guestrooms may include lever handles on all doors, transfer benches, lower towel rack, ADA compliant toilet, hand-held shower wand, an accessible closet, a strobe light on the fire alarm, grab bars, and closed captioning on the TV.
Q: How do I book an ADA compliant guestroom?
A: Please call the hotel to book an ADA compliant guestroom: 1-800-999-6327.
Q: Do you have guestrooms with refrigerators and/or microwaves?
A: Every guestroom comes with mini-refrigerators, microwaves, single-serve coffee maker, iron and iron board, hairdryer, and more. Baby cribs are provided free upon request and an extra rollaway bed may be added to your room for a small daily fee, plus tax.
Q: Do you have any unique amenities that could make our stay more special?
A: Yes. Create a personalized experience with a variety of in-room gift baskets, treatments, flower arrangements, candy, and chocolate spreads. Contact the hotel’s sales department at 407-996-5815 for a complete list of specialized packages, services, and fees.
Q: Does the hotel have laundry facilities and offer dry cleaning services?
A: Rosen Inn has a self-serve coin laundry facilities. For valet dry cleaning or laundry service, please contact the front desk.
Q: Do the hotels offer business services?
A: Faxing, copying, and package shipping services are available from the Front Desk. Please visit the Front Desk for policies and a detailed list of services and fees.
Q: How close is the Orange County Convention Center?
A: Rosen Inn is 3 miles from the Orange County Convention Center.
Q: What kind of passport and/or ID requirements are needed to enter the United States of America?
A: The link below outline passport and identification requirements for international visitors:
The link below includes information on how to apply for a visa:
Q: What new travel procedures will be in practice at airports around the United States due to COVID-19?
A: TSA has released updated security procedures for air travel, including social distancing measures and touchless processes, as passengers move through security checkpoints. TSA is also allowing one liquid hand sanitizer container, up to 12 ounces per passenger, in carry-on bags.
Q: When is the best time to book flights?
A: Tuesday from 3 p.m. to around midnight is the best time to find competitive airfare. Friday around 3 a.m. is the worst time to find competitive airfare. The best time to book flights (before travel date) for domestic fares is 3 months to 30 days. The best time to book (before travel date) for international fares is 5.5 months to 1.5 months. Cheapest flights are on Tuesdays, Wednesdays, and Thursdays flying before breakfast and after dinner (red-eye flights). More expensive flights are on Fridays and Sundays. Tips for getting lower fares:
- Book with connecting flights
- Fly into bigger airports
- Shop for one passenger at a time to get different (cheaper) rates
- Sign up for airfare alerts
- More Information
Q: How far is the hotel from the airport?
A: Rosen Inn is 13 miles, about 20 minutes, from the Orlando International Airport.
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