Be Aware

Ensure your safety by being aware of your surroundings. Park in well-lit areas, remove valuables from your vehicle, and make sure its locked. Avoid keeping your money and cards in one place, and secure your purses and wallets. Please report suspicious activity to hotel security. If you see something, please say something.

Guest Room Door Locks

For additional security only while you're in the guest room, press the green privacy button located on the door lock. Do not press the green privacy button before departing room. Please do not leave the door open while you are in the room, and ensure the door is completely closed when leaving.

Visitors

Always identify a person before allowing them into your room. A peep hole is provided in your door for your convenience. If there is any doubt about the person’s true identity, please contact the Security Desk at extension 6000. Use the night latch located on the back of the guestroom door for added protection.

Pool Safety Tips

Always keep a close eye on kids when they're near the pool. Don't rely on floaties instead of watching them. Wait a bit after eating before swimming. Remember, no glass items or pets in the pool area. It's important to stay safe, so don't swim if you've been drinking or using drugs. And don't forget, there are emergency phones by each pool if you ever need help.

Extreme Heat

While having fun in the sun, please stay hydrated. Drink more water than you think you need. Remember to wear sunscreen and reapply often as sweat can decrease its effectiveness over time. We recommend SPF 30 or above. Loose fitting, lightweight clothing that covers as much skin as possible, and a hat should help keep you comfortable in hot weather. 

Fire

Please take a moment to find the closest fire exit stairway. If there is ever a fire, go to the stairs quickly but calmly. Do not use the elevators. If you see fire or smoke, please report it immediately to the hotel operator by calling 0 from any hotel phone.

Driving & Walking

In Florida, drivers must yield or stop for pedestrians crossing the road — within and outside a crosswalk even when traffic control signals or yield signs are not present. Pedestrians are encouraged to use designated crosswalks and wait to cross the street until oncoming traffic has stopped.

Electronic Safe

Do not leave money or valuables unattended in your room. Each room is equipped with an electronic safe for your use. Always store your jewelry, passport, cash, and valuables in a safe location.

Staff Permissions

Hotel staff may enter a guestroom during your stay for wellness checks, security, maintenance, or other purposes. Rosen Hotels & Resorts reserves the right to visually inspect all guestrooms, even when the Room Occupied tag is displayed. Staff will knock and announce their presence before entering.

Rosen Hotels & Resorts Firearm and Weapons Policy

At Rosen Hotels & Resorts, the safety and security of our guests, visitors, associates, and property is our top priority. This Firearm and Weapons Policy is intended to ensure a safe environment for everyone on Rosen premises and applies to all individuals present on Rosen property.

We recognize that some individuals may lawfully possess firearms and weapons. However, for the protection of all people and property, firearm and weapon possession on Rosen Hotels & Resorts’ private property is strictly regulated. This includes all Rosen locations – hotels, restaurants, retail outlets, spas, the golf course, business offices, and surrounding grounds.

Rosen Hotels & Resorts strictly prohibits all individuals from openly carrying or visibly displaying firearms and weapons.

Firearms and weapons may be brought onto the premises for storage purposes under the following conditions:

• Firearms and ammunition must be transported in a locked, hard-sided firearm container supplied by the individual.
• Firearms, ammunition, and weapons must be securely stored in a guest room or personal vehicle (except during transport to or from a guest room).

Individuals are solely responsible for complying with all applicable federal, state, and local firearm laws in Orange County, Florida.

Failure to comply with this policy may result in removal from the premises without refund and, when appropriate, notification to local law enforcement.

All visitors (non-guests), contract workers, and vendors are prohibited from open carry and concealed carry of a firearm and weapon on any Rosen property and/or any subsidiary property.

This policy does not apply to active law enforcement officers and military personnel who are on duty and required to carry firearms as part of their official responsibilities. Rosen Hotels & Resorts reserves the right to make exceptions to this policy on a case-by-case basis.

For questions regarding this policy or its implementation, please contact the Rosen Hotels & Resorts Risk Management department.